Payment Info Center

I have used both BofA and Suntrust online bill pay and Suntrust is far superior. With BofA, the money is taken out of your account on the day you ask for it to be paid, with Suntrust the money is not taken out until the check is cashed. With Suntust, I can become concerned if a check is not cashed within a reasonable amount of time because it will still be shown in my account. Recently, I asked BofA online to send a payment to my home rent property manager. I asked for this 30 days in advance. Since the money was taken out of my account on the day I asked for payment to be made, I thought the rent was paid. On the 5th of the month I received a call from the property manager that I had not paid the rent. In contacting BofA, I was told the payment was sent out on June 28, plenty of time for the check to be received by July 1 (really, 3/4 days??). It is now July 7, and my rent is not paid. A stop payment was put on the check, but the money is still not back in my account so I can pay the rent. BofA has agreed to pay the late fee, but if I do not pay the rent by July 9, the property manager will start eviction proceedings. BofA is bill pay is great if they do not have to issue a check to the payee. Hopefully the money will be put back into my account prior to Friday so that I can pay my rent. This is a huge embarrassment for me. I will no longer pay my rent with BofA online bill pay.

I have had the most stressful terrible experience with both target on line bill pay, customer service and BOA. I would not recommend them to anyone. First I had the hardest time accesing their online bill pay sytem. It seemed to be unavailable a high % of the time.
Additionally I needed assistance due to my marriage falling apart which caused financial hardship, and my mom taking ill and me being primary
caregiver and financial support for her as well as now marriage situations. Their website said to speak with them reagarding this to make arrangements for payments. I contacted them. They said I WAS NOT ELIGIBLE for arrangements and needed to continue as directed. I tried to speak with management to explain my situation, etc. No one cared. I ended up in collections with Target and ultimately they ended up serving me with a supoena to go to court. I ended up paying them off through a TPA - Collection Agency, but still this has not been applied per Target. A nightmare in its own. Target is so huge, as well as BOA the customer service care in my case/opinion is unfortuanetly gone.

I can NEVER get on to your billpay, ALWAYS having problems with your site saying you're unavailable,try again later....
doesn't matter what time of day or night, weekend or weekdays, ALWAYS unavailable. Shame, I have been using bill pay for years with you but my other bank doesn't frustrate me. I get on the very FIRST time. I'm not the only one having problems with your site. Time to change to a dependable bank with better I T access.

I used BOA Online Bill Pay to pay my BOA Mortgage.They took the money out on october 2 today is October 20 they STILL have not creditde my mortgage account. I have called nearly every day and I have ELEVEN e-mail responses from them ALL with different reasons why this happened . I have now even gone to the actual BOA branch and they said they can't explain what happen. BOA mortgage will not credit my account because they said they never received it. BOA Online Bill Pay will not put it back in my account because they say it was electronically paid. My mortgage is now late for the first time in twelve years. I have spent well over fifteen hours on the phone and on hold. I have been hung up on twice. I have been using online bill pay for three years and never one problem.But after this with it being another BOA comany. I will never use Online bill pay again.
Once they take your money ..... its gone you better hope it shows up where it should. If I ever get this solved I will be done with them.
BEWARE!!!!!!!!!!!!!!!! I used them for three years with not one problem!!!!

For the most part the bill pay works very well. The only problem i have with this service is that they show the amount as "delivered today" without deducting it from your account balance. If you don't remember that a schedule bill is due to be paid today, this may cause you to think that you have more money than you actually have in your account.
I don't know if its intentional to get more user fees or its some other issue

I agree with the reviewer, for the most part the bill pay service works fairly well and is fairly easy to use. However, they do have problems making the correct payments on time, when you first setup a new payee. If you have multiple checking accounts, you also will have difficulty getting all of your checking accounts to show up. They are also very slow at updating their web site, for instance they still show SEARS as NOT Allowing e-bills. These problem areas have cost me dearly with my wife's Sears Account. They used to be really good at taking responseabillaty for errors and worked hard to get the account fixed. However, as late they have changed and not for the good. Now rather then working hard to correct the error, the representative for the most part, just tells you that you need to call the company involved (Big or Small) and work things out for your self.

I'm seriously thinking of changing to another Bank, even though it will be a big hassel.

Here is my experience. Most of the time, it has worked. However, I have had my car insurance cancelled, a notice to threaten shut off of my water, and a phone call from my car mortgage co. that my bill wasn't paid. I have 48 hours to get to the water co. to pay my bill in person. Oh, and Bank of America also paid my power bill twice and my home equity loan twice. Apparently, they do not do drug testing. My credit is threatened and my water is going to be shut off thanks to Bank of America. If you want something done right, you have to do it yourself.

THIS ON-LINE BILL PAY IS QUICK AN EASY. I LOVE IT!

I agree with the reviewer. This bill pay service works really well and is super easy to use.